Senior Technical Writer | Business Analyst
I’m a Senior Technical Writer and Business Analyst with 9+ years of experience supporting enterprise and SaaS products through customer-facing documentation, release communication, workflow analysis, user stories, functional and non-functional requirements, and cross-functional collaboration.
I work closely with Engineering, QA, Support, and Product teams to clarify feature changes, identify usability gaps, and improve how product information reaches users. I’m building toward Product Management roles focused on product communication, customer experience, and cross-functional execution.
I work at the intersection of product behavior, customer understanding, and operational clarity. My documentation background has trained me to uncover user needs, reduce ambiguity, and create assets that help both customers and internal teams act with confidence.
Structured authoring, release communication, knowledge design, docs-as-code workflows, cross-functional collaboration, HTML/CSS troubleshooting, and translating technical change into user-ready guidance.
I’m building toward product-facing roles where I can combine communication, workflow thinking, stakeholder alignment, and customer empathy to support better product decisions and stronger adoption outcomes.
Experience
A documentation career shaped by enterprise software, release communication, workflow analysis, user guidance, and close collaboration with product and engineering teams.
Knowledge base articles and release notes supporting customer and support teams.
Worked across Engineering, QA, Support, and Product to keep documentation aligned with change.
Focused on usability, discoverability, adoption, and clearer end-user outcomes.
Education
A mix of engineering, business, telecommunications, and technical writing specialization.
Postgraduate in Wireless Telecommunications, Humber Institute of Technology and Advanced Learning, Toronto, Canada.
Postgraduate Diploma in Business Administration, Bangalore University, India.
Bachelor of Engineering in Electronics and Communication, Visvesvaraya Technological University, Bangalore, India.
Projects
These samples show a useful mix of process writing, product documentation, workflow guidance, and user-focused communication.
SOP Writing
Created a structured SOP to make a repeatable operational task easier to follow, with step-based guidance designed for consistency, clarity, and reduced ambiguity.
Product Help
Built a live help experience that shows how complex informational content can be structured, published, and made easier for users to navigate in a web-based format.
Workflow Guide
Documented a simple user journey as a clear workflow, turning a basic platform task into a repeatable set of instructions that emphasizes usability and task completion.
Contact
I’m interested in roles and collaborations across technical writing, product communication, knowledge management, content operations, and product-adjacent execution.